Radford House has a fully integrated courier system. Costing of delivery and delivery options are build into the e-commerce website. The cost is calculated accurately and at real time, which means that customers closer to the pick up address and densely populated areas do not have to pay higher rates to make up for customers further away.
a nutshell: The advantages of a fully integrated courier system include:
We supply the following domestic services:
Collect from Our Shop - Free
Customers who wish to avoid delivery costs may pick up their items from Radford House's offices. We will notify you when your products are ready to be collected.
If there is no stock available, we will phone you to notify you of the problem and you'll be able to cancel the order or wait for the backorder. Items placed on back order are shipped as soon as they become available from the manufacturer.
You can transfer the amount for your transaction into our account directly. Our bank details are at the end of this letter.Please note that Internet Transfers take up to 3 working days to clear and we will ship the goods once the transfer has cleared.
Radford House accepts Visa and MasterCard.
1. All transactions will be processed in South African Rands (ZAR).
2. 'PAYFAST*Radford House Cape Town WCZA' will reflect on the card holder's statement.
In order to reduce our risk, we do a credit check on every Credit Card customer - this allows us to make the transaction with no chance of fraud. This also protects you, the credit card holder, as we ensure that you do not have a criminal using your credit card on our site. All card numbers are transmitted using SSL technology, which encrypts all the data. Our Shop does not store credit card numbers. As a result, we will need you to submit your credit card details after every transaction. Read more about our Security Policy.
Radford House accepts cheque deposits into our bank account. Cheques to be made out to: XXX - Radford House. Please note that cheques take 7 working days minimum to clear and we can only ship your goods once the payment has cleared. For speedy service, we recommend using a transfer instead.
You may pay Radford House by cash. This option is only available if you are collecting your order from our offices (click here for contact details).
Radford House Bank Details:
All customer deposits and Internet Transfers need to be paid into the bank account details provided when an order is placed.
Cheques to be made out to XXX - Radford House.
Please put your name and order number as the reference.
Please fax your confirmation through to the number provided when an order is placed / the fax number on the contacts page.
Items may be returned for refund or replacement subject to manufacturer and/or Radford House restrictions. All product returns must have a Returned Merchandise Authorization (RMA) issued by Radford House. Defective items may be returned for refund or replacement subject to the following restrictions:
Please take note of our holiday season policies: